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What is SAL?

SAL represents an alternative mechanism to the judicial system, through which consumers are offered the possibility of resolving disputes they may have with traders, when they are faced with a problem related to the purchase of a product or service.

Thus, complaints against traders are presented voluntarily by consumers, to be resolved in an independent, impartial, transparent, fast and fair manner.

The Directorate for Alternative Dispute Resolution has the competence to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a merchant operating in Romania, in the sectors of activity in which ANPC is competent.

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